Training is a key component of our service approach. The value of a software product can only be realized if it is used. Users need to understand and be comfortable with the operation of all aspects of the software. We offer two types of training programs:

  • End user training: in this program our training is geared towards the actual user of the software. It is most often used where there is a relatively small number of users.
  • Train-the-trainer: for larger organizations, it can be beneficial to develop an in-house training capability. In this situation CRM will train the trainers and assist in the development of the in-house training program.

All of our training is instructor led and is offered either in-person or via the internet. We can also develop training materials for use by clients internally. All implementations include on-site training.