Risk2009™ is a customizable product. Customization can include workflow, reporting, hierarchies, claim forms, form letters and interfaces. Our customization services are priced as a professional service based on the estimated time to complete the customization. All customization is performed by CRM employees or independent contractors. We do not outsource customization or professional services support to outside consultants. We have access to highly skilled and low-cost technology resources which allows us to provide consulting support at rates which are among the lowest in the industry.